FAQ's

Infinium is the newest division of Victoria Electric Cooperative, your local electric provider.  Infinium will offer members and non-members a broadband internet solution with more speed, more access and more reliability than current providers with speeds ranging from 10 Mbps to 1 Gbps.

A member is a residence or business that uses electricity from VEC, making them an owner of VEC. No, you DO NOT have to be a member of VEC to sign up for Infinium internet services. Even after you’ve signed up, you don’t have to purchase electricity from VEC.

You may check availability by visiting us online at www.infinium.coop or calling our office at 361.582.5550.  If Infinium is not currently offered in your area you can express your interest by signing up as availability depends highly on access, feasibility and interest in service areas.  In addition, Infinium will send marketing materials to the area prior beginning to establish service notifying you of the timeline of availability.

Infinium offers wireless and fiber solutions, depending upon your service area and proximity to our fiber-optic lines. Simply choose whichever solution best fits the needs of your home or business.

Our wireless solution utilizes a wireless network to transmit data and allows for speeds up to 50 Mbps.  Our Fiber To The Home solution offers greater bandwidth to deliver larger amounts of data and offers speeds up to 1 Gbps.

If you can not find what you are looking for, call 361.582.5550 and speak to a customer service representative to find a solution that works best for you.

The package you select will rely heavily on your internet speed needs. Internet speed is measured by how fast packets of data are transmitted from the World Wide Web to your home computer or mobile device. Many things affect how much speed you need, including the number of users, activities, etc.

*Availability is limited in some areas. All Wireless pricing is based on a 12-month contract and a one-time installation charge of $99. Infinium Fiber service requires a 24-month contract and may be subject to a one-time Aid-to-Construction (ATC) fee. This charge covers all of the labor and equipment necessary to bring fiber to your home.

Downloading is the process of getting web pages, images and files from a web server. Upload is the process of putting web pages, images and files onto a web server. To make a file visible to everyone on the internet, you will need to upload it.

Once you apply for service by phone, online or in one of our offices, we will map your address to determine the availability of service and options that are available to you. Once the type of service is determined, we will open an account, help you select the plan that’s right for you and call you within 2 business days to make an installation appointment.

A representative will install wireless service after completing a site survey which entails finding the best signal. Overall, the installation process may take up to 3 hours.

For fiber, it may take up to a week to complete a site survey, and once completed, you can expect to be contacted to review the quote, which is good for 30 days. When the quote is accepted, most installs will occur within 3-5 business days. Please note that scheduled install dates may require more time depending on the amount of work required to complete the job. On the day of the install, the installation should take around 2-3 hours to install.

The installation fee varies depending on the service you select. Wireless plans require a one-time installation fee of $99 and a 12-month contract. Fiber To The Home plans require a one-time Aid-To-Construction fee. The ATC fee will be provided on the fiber quote. ATC covers the labor and equipment necessary to bring fiber to your home if you are within 500 feet.  Any construction costs beyond 500 feet will result in an additional cost of $1.20 per foot. 

Infinium wireless plans include a dual band router with a warranty. Fiber plans come with a proprietary dual band router.

Infinium wireless customers may utilize their own equipment. However, Infinium will not offer technical support for customer-owned equipment.

To meet the needs of all of our customers, we’ve priced our plans to be affordable. 

Existing VEC members benefit from Infinium internet through the allocation of patronage capital (margins or profits) produced by Infinium, in the same manner as the existing electric allocations and retirements.

The addition of the internet division will operate independently so that pricing and investments do not impact our members electric rates.

Phase one began with the most under served area in our service territory. Phases two and three will depend upon feasibility and interest in the remaining areas.  You can express your interest by visiting www.infinium.coop.

You can report an issue by:

Calling: 361.582.5550

Emailing: infiniumsupport@victoriaelectric.coop

Infinium Portal: Send in a trouble ticket via your Infinium portal